Holafly Refund Policy: Who Qualifies and the $3.50 Fee

Can you get a Holafly refund?

Often yes, if you ask within six months and have not used the eSIM. A Holafly refund falls into three categories on Holafly's refund policy page, each with its own rules. The window for all of them is up to six months after purchase.

Holafly refund for a change of plans

Holafly calls this service withdrawal. You get a full refund if the eSIM was bought through Holafly's website or app, has not been activated, and was bought in the last six months. If it has already been activated or used, Holafly says it reviews each case individually and may offer another solution instead. Holafly's terms add that you can withdraw within 14 days without giving a reason, and that if you activate during that period you may owe a prorated charge for the service used.

An eSIM bought outside Holafly's website or app is excluded from this route.

Holafly refund for an incompatible or locked phone

This is the one that catches people who skipped the check. Holafly gives a full refund if the QR code has not been scanned, no data from the plan has been used, and the purchase was within six months. You must send a screenshot and whatever information Holafly needs to verify the incompatibility or lock. Once the QR code is scanned or any data is used, this route no longer applies.

Check first, so you do not need it. Our page on Holafly compatible phones covers the *#06# test and the unlock requirement.

Holafly refund for connection problems

If the problem is on Holafly's side, or the network in the destination is unstable or faulty, you can get a full or partial refund depending on how much data you used. Holafly says a partial or full refund may carry a $3.50 administrative fee. The policy is clear on one more point: report the problem to support while you are still travelling. Holafly says a refund is not guaranteed if you contact it only after the trip.

So the sequence matters. Try the fixes in Holafly eSIM not working first, and if they fail, tell Holafly right then, by chat or help@holafly.com, and keep the messages.

How to request a Holafly refund

Email help@holafly.com with all the relevant details. Holafly says refunds go back to the original bank account within three to five business days. The policy wording on that timeframe is slightly unclear, so treat it as Holafly's estimate rather than a promise.

Things that are not refundable

Holafly's terms say Always On, the free 1 GB monthly benefit that comes with each eSIM, is free and not refundable. Anything requested after six months is not covered. An already-scanned QR code rules out the device-incompatibility route.

What Holafly does not say

The pages we read do not set a response time for refund requests, do not state a minimum amount of data used before a full refund becomes partial, and do not list the exact evidence needed for a connection complaint. Ask support before you assume. Contact options are on Holafly support.

If the aim is to avoid paying twice, compare plans on cheapest eSIM before you buy, and see the Holafly hub for prices.

We have not tested Holafly's plans, app or support ourselves. This page is desk research from Holafly's own site and help centre, read on 8 October 2026, and Holafly changes its rules from time to time.

Common questions

How long do I have to ask for a Holafly refund?

Up to six months after purchase, according to Holafly's refund policy. Requests after that are not covered. For connection problems, Holafly also says to report the problem to support while you are still travelling, because a refund is not guaranteed if you only contact it after the trip.

Can I get a Holafly refund after activating the eSIM?

For a change of plans, Holafly says activated or used eSIMs are reviewed case by case and it may offer another solution instead. For connection problems on Holafly's side, it offers a full or partial refund depending on how much data you used. An incompatible-phone refund needs an unscanned QR code.

Is there a fee on a Holafly refund?

Holafly says a partial or full refund for connection problems may carry a $3.50 administrative fee. The pages we read mention no fee on the change-of-plans or incompatible-phone routes, and do not say what minimum data use turns a full refund into a partial one. Ask support if you are unsure.

How do I request a Holafly refund?

Email help@holafly.com with all the relevant details. For an incompatible or locked phone, include a screenshot and whatever Holafly needs to verify the problem. For connection problems, report it to support by chat or email while you are still travelling, and keep the messages.

How long does a Holafly refund take?

Holafly says refunds return to the original bank account within three to five business days. The policy wording on that timeframe is slightly unclear, so treat it as Holafly's estimate rather than a promise. The pages we read set no response time for the request itself.

Holafly refund: when you get one, and when you do not